Jy9 Privacy Policy — How Your Data Is Protected

Jy9 (jy9.click) places the highest priority on user privacy. This Privacy Policy explains what data jy9 collects, how it is used, and what measures we take to keep it secure. By creating an account or using our services, you agree to this policy.

This policy applies to jy9's website, mobile app, and all associated services. jy9 is licensed under the Curaçao eGaming authority and handles personal data in accordance with international data protection standards — most notably the core principles of the GDPR.

This policy is available in both Bengali and English. In the event of any discrepancy between the two versions, the English version shall prevail. That said, jy9 is committed to keeping the Bengali version accurate and up to date.

Jy9 collects different types of data depending on the situation. A full breakdown by category is provided below.

Jy9 only collects information that is genuinely necessary to provide its services. Requesting data beyond what is needed is contrary to jy9's policy.

Jy9 uses collected data solely for the purposes listed below — it is never used for any other reason.

• Service Delivery: Managing accounts, keeping betting and gaming services active, and processing payments.
• Identity Verification: Age and identity verification through the KYC process — a legal requirement.
• Security: Detecting fraud, ensuring account security, and monitoring suspicious activity.
• Contact: Sending important updates and transaction confirmation messages.
• Service Improvement: Analyzing usage patterns to continuously improve the platform.
• Legal Compliance: Providing information to regulatory authorities when required.
• Responsible Gaming: Detecting unusual betting patterns to assist members.

Jy9 never uses your data to serve third-party advertisements or shares it with marketing companies for profiling purposes. Any promotional messages (such as bonus offers) relate solely to jy9's own services.

Jy9 does not sell your data and will not share it without your consent. However, limited information may be shared with third parties in specific circumstances.

• Payment Processor: For transactions with bKash, Nagad, Rocket, or your bank — only the information required to complete the transaction is shared.
• Game Providers: Providers such as Pragmatic Play and Evolution Gaming receive limited session data solely for the purpose of running their games.
• KYC Verification Services: Approved third parties for identity verification — they do not retain your data.
• Legal Authorities: Upon receipt of a valid order from a court or regulatory authority.
• Security Partners: For cybersecurity and fraud prevention purposes — without any personally identifiable information.

Every third party that shares data with jy9 is bound by a separate confidentiality agreement. They may only use the data for its designated purpose and are prohibited from disclosing it elsewhere.

Jy9 does not retain your data longer than necessary. Each category of information has its own defined retention period.

• Account Information: Retained while the account is active. Permanently deleted 5 years after account closure.
• Transaction Records: Retained for 5 years in compliance with financial regulatory requirements.
• KYC Documents: Retained for up to 5 years after verification is complete. If the account is closed, raw verification files are deleted within 72 hours.
• Log & Session Data: Retained for up to 90 days for security purposes.
• Cookie Data: Automatically deleted after 1 day to 1 year, depending on the type.

Deleting your data means more than just removing it from the database — jy9 permanently destroys it using secure shredding methods so it can never be recovered.

The jy9 website and app use cookies. Cookies are small files stored on your device that help the platform recognize you. The types of cookies used and their purposes are outlined below.

Cookies can be blocked through your browser settings. However, disabling essential cookies may cause some jy9 features to not function properly.

Jy9 uses industry-leading technology to protect your data — not just because regulations require it, but because we genuinely believe your data belongs to you.

As a jy9 account holder, you have certain rights over your personal data. To exercise these rights, please contact our support team.

Jy9's services are exclusively for users aged 18 and above. jy9 does not knowingly collect data from minors. If we become aware that a minor has accidentally created an account, that account and all associated data will be deleted immediately.

If a parent or guardian believes their child has created an account on jy9, please contact support@jy9.click. jy9 will investigate promptly and take appropriate action.

Jy9 may update this Privacy Policy at any time. Members will be notified in advance by email or SMS for any significant changes. For minor updates, a revised date at the top of this page will indicate that changes have been made.

Send any privacy-related questions or complaints to: support@jy9.click — write to us with the subject line "Privacy Policy". You can typically expect a response within 3 business days.